Community Alarm Telecare and ​KeySafe

Halton offers a Telehealthcare service for anyone who feels at risk or vulnerable in their own home

Halton’s Telehealthcare Service comprises:

• Community Alarm – A special alarm that enables you to press a button on the alarm or on a pendant you wear when you are having difficulty. Pressing the button sends a message to the Council’s Contact Centre. The Contact Centre will then make contact with you to find out what the difficulty is and provide help.
• Telecare – A range of electronic sensors installed in your home, which provide support and assistance using information and communication technology. After an assessment and demonstration, a Telecare solution is tailored to your own needs and will trigger an agreed response for different types of incidents.

The service provides a 24-hour, 365-day response service across two service levels:

• Basic – Telehealthcare with response;
• Enhanced – Telehealthcare with multiple environmental sensor and/or lifestyle sensors with response.

There are different costs associated with each service level. We will contact you to complete an assessment in order to recommend a tailored package of equipment and services suitable to your needs / highlighted risks.​

A leaflet outlining the costs of the service is available

Please contact us on 0303 333 4301​​ if you feel you would benefit from the Telehealthcare Service or would like some further information​.

A Telehealthcare Service Information Guide is available

Keysafe​

The Telehealthcare Service can also arrange the installation of a Keysafe. A Keysafe is a small box that holds a key and means that your family, carers and emergency services can get into your home if you cannot get to the door. All our Keysafes are Police-approved and meet stringent security standards.

Please see the Keysafe Agreement and Information Leaflet for more information